Teak & RopeTeak & Rope

Resources / FAQs

Frequently Asked Questions

Clear answers on products, compliance, ordering, delivery, installation, warranties and claims.

Last updated · 18 September 2026

01

Products and appearance

Are all Teak & Rope products made from the same composite?

No. The range includes WPC, solid PVC, SPC, flexible mineral or MCM sheets, timber and PET acoustic panels, aluminium and glass, joinery materials and other product-specific systems. Read the exact product data rather than applying one product’s claims to another.

Will colour grain or veining vary?

Yes. Samples, screens and different production batches can vary. Natural-look and stone products are designed to show variation. Approve current samples, dry-lay material before installation and order sufficient quantity from one batch where matching matters.

Are the products maintenance free?

No building product is maintenance free. Many Teak & Rope materials are low maintenance, but they still require inspection, cleaning, protection from incompatible chemicals and prompt attention to drainage, sealants, fixings or damage.

02

Fire water and compliance

Are Teak & Rope products fireproof?

We do not use “fireproof” as a general compliance claim. Some manufacturers provide product-specific fire test results. The complete report, tested configuration and intended use must be assessed for the project. Overseas or independent testing is not automatically Australian NCC acceptance.

Are WPC or PVC products BAL compliant?

Only where the exact product and installed configuration are supported by appropriate evidence and accepted for the project. Do not rely on a general website statement or a report for another profile.

Does waterproof material make a wall or deck waterproof?

No. A material may resist water while the completed assembly still depends on membranes, falls, flashings, joints, penetrations, drainage, ventilation, sealants and workmanship. Project waterproofing and weatherproofing must be designed and installed under the applicable NCC and standards.

Who confirms NCC compliance?

The project’s designer, builder, installer, certifier and approval authority determine the applicable requirements and acceptable evidence. We supply the product information available to us but do not certify the building or installation.

03

Ordering and delivery

Are lead times guaranteed?

Lead times are estimates until confirmed in writing for the accepted order. Manufacturing, shipping, customs, carrier and site factors can change dates. Do not schedule irreversible work solely from an estimate.

Who checks quantities and measurements?

The customer and appointed professionals are responsible for final site measurement, cutting plan, quantities and wastage unless a signed agreement expressly includes that service.

What should I check at delivery?

Check quantity, packaging, profile, dimensions, colour, batch labels and visible damage. Photograph any concern, keep packaging and report it promptly. Store the product exactly as the guide requires.

Can surplus project material be returned?

Only if it meets the change-of-mind conditions and we authorise the return. Custom, cut, installed, opened or unmatched-batch project material is generally not returnable for change of mind. ACL rights remain unchanged.

04

Installation

Does Teak & Rope install products?

No. We are strictly the material supplier. The customer appoints and contracts with its own qualified installer and project professionals.

Can any tradesperson install composite decking or cladding?

Use a contractor experienced with the specific system and appropriately licensed where required. Composite and PVC products move differently from timber. The installer must read the current product guide and must not assume familiar timber details are suitable.

What if the installer disagrees with the guide?

Stop before work proceeds. Ask for the reason and obtain written product clarification and any necessary designer, engineer or certifier approval. A verbal site decision does not change the product requirements.

What must be photographed?

Record product labels and batch, storage, substrate or structure, supports, set-out, movement gaps, ventilation and drainage, fixings or clips, adhesives and sealants, interfaces and completed work. Product-specific guides may require more.

What should happen when a visible defect is found?

Stop work, isolate the material, photograph it and contact us. Do not cut or install affected product while the issue is unresolved. This limits avoidable cost and preserves evidence.

05

Warranties and claims

What are the decking and cladding warranty periods?

Eligible WPC decking and WPC cladding carry a 12-year voluntary manufacturer warranty for residential use. Solid PVC decking carries 10 years for residential use and 5 years for commercial use. Commercial WPC and other product periods apply only where stated in the accepted quotation or product schedule.

Is a commercial project treated differently?

Yes. Commercial use includes business, public, hospitality, strata-common, short-stay and other non-private or high-traffic use. The applicable commercial period and conditions should be confirmed in writing before purchase.

Does incorrect installation automatically cancel every right?

No. A voluntary warranty may exclude loss caused or contributed to by incorrect installation, but Australian Consumer Law rights cannot be removed. A claim should be investigated to determine the cause.

What information is needed for a claim?

Provide the invoice, product and batch, project address, use, installer details, dates, description, photographs and available design, storage, installation and maintenance records. Preserve affected material and take reasonable steps to prevent further damage.

Who pays removal or reinstallation costs?

That depends on the written warranty, the cause, the remedy and the Australian Consumer Law. The voluntary warranty does not promise those costs unless the product schedule says so, but it does not limit costs or compensation that must be provided by law.